Frequently Asked Questions

What other services are offered?

We offer diagnostic services, internal medicine, primary care, employment screening, drug testing, x rays, blood tests, chronic disease treatment, flu clinics,  STD screenings, blood pressure checks, sick visits, etc. Please contact our office to schedule an appointment or stop by one of our 3 locations. Same day appointments accepted.

What are the on-site lab hours?

Our lab is open during clinic hours. We do not accept orders from outside physicians for lab or x-rays.

Are you accepting new patients?

Yes, our physicians are accepting new patients. Please call our office to schedule an appointment.

Which holidays are the office closed?

The office is closed on the following holidays: Easter, Thanksgiving and Christmas. We may have reduced hours on the other holidays. Please Contact Us to verify our hours.

What is your procedure for new patients?

First, contact your previous provider and obtain a copy of your medical records. Second, schedule an appointment with one of our physicians. This will establish you as a patient in our practice. Third, arrive at least 15 minutes prior to your appointment in order to complete the necessary paperwork. Fourth, be sure to bring a list of all your current medications.

What if I have a general health question?

If you are an established patient, you may contact a nurse during our office hours. She is available to assist with any adult or pediatric question and it may be determined that you need to be seen.  Usually, a same-day appointment can be made if necessary.

What if I have a medical emergency?

Please dial 911 for a life-threatening emergencies or go to the nearest hospital – emergency department for treatment. We are not equipped to handle medical emergencies.  These include severe abdominal pain, chest pain, and severe headache. If you are concerned that you or someone else is having a heart attack or stroke, please call 911.

What types of health insurance plans do you accept?

For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, please visit our “Billing and Insurance” page. You may also call the patient service phone number on your insurance card to ensure that our practice participates with your plan.

What if I am late for my appointment?

Please contact our office to let us know you are running behind schedule. We will do our best to accommodate you. Patients arriving 15 minutes late for their scheduled appointment may be asked to wait or reschedule. This ensures that all patients are seen in a timely manner.

About ProMed Healthcare

ProMed Healthcare is a full-service medical group providing proactive medical care for patients. Our providers are dedicated to your care and want every visit to be a positive one. Services include: Walk-in Care, Family Medicine, Internal Medicine, Primary Care, X-rays, and Labs. We also provide custom Occupational Medicine solutions for organizations and comprehensive Workers' Compensation Care.

How To Reach Us

ProMed Healthcare PLLC.
Charlotte: 704-688-9650
Concord: 704-979-8765
Salisbury: 704-637-8040

Click here for directions to each of our locations.

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